Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, contact us at medayreva@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Returns should be sent to: Bilbao 50 3 IZ, San Sebastián de los Reyes, Madrid, Spain.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions — non-returnable items The following items cannot be returned: perishable goods, custom or personalised items, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union — Statutory Right of Withdrawal If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving any justification — regardless of the item's condition, provided it has not been used beyond what is necessary to assess its nature and characteristics (similar to trying on in a store).

To exercise this right, contact us at medayreva@gmail.com before the 14-day period expires. We will acknowledge your withdrawal promptly. Once you notify us, you have a further 14 days to return the goods. We will process your refund within 14 days of receiving the returned items or proof that they were sent, whichever is earlier.

Note: customised or personalised items are exempt from the right of withdrawal.

Refunds Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, your refund will be processed to your original payment method within 14 days. Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at medayreva@gmail.com.