Shipping policy

Shipping Policy — Serapheva

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Once your order has shipped, delivery typically takes 3–9 business days, depending on your location. You will receive a confirmation email with tracking information as soon as your order ships.

Please note that shipping times are estimates and not guaranteed. Delays caused by customs processing, weather, carrier issues, or other events outside our control may extend delivery beyond the estimated window.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package's progress. If you haven't received tracking information within 3 business days of placing your order, please contact us at medayreva@gmail.com.

Customs, Duties, and Taxes

Serapheva is not responsible for any customs fees, import duties, or taxes that may be applied by your country once your order arrives. These charges, if any, are the responsibility of the customer and are collected by the delivery carrier or relevant government agency.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us at medayreva@gmail.com with your order number, and we'll work with the carrier to locate it or resolve the issue.

Incorrect Address

Please double-check your shipping address at checkout. Serapheva is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at medayreva@gmail.com — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.

Contact Us

For any shipping-related questions, reach out to us at medayreva@gmail.com.